Do you have a question or could you use some assistance? Most answers can be found here, in the Frequently Asked Questions.
If you are unable to find the answer you are looking for, Submit a request on the contact form and we will do our best to reply within 48 hours.
Or open a Chat in the bottom right of your BTC Direct account. Our support department is available on weekdays from 09:00 until 22:00 (CET), and during weekends and holidays from 10:00 until 18:00 (CET).
Good to know
We want to help you, but you can help us, too. In order to receive the best possible answer, please consider the following:
- Send your message from the email address with which you are registered at BTC Direct.
- Combine all of your questions in a single message.
- Be as detailed as possible in your message.